Experiencing a robbery is any banker’s worst nightmare. A naturally traumatic event, these crimes should be prevented at all costs. However, what if your bank was to suffer a robbery? As we mentioned in a previous post, customer service can be a deterrent for these incidents, as well as focusing on your processes and the way you manage confidential information. In this article, we’re going to explore how your bankers can get through a robbery and how they can potentially prevent one. Before reading on, protect your bank with a Crime Insurance policy.
Cluing in your employees to what information they divulge to outsiders can be a crime deterrent. Specific information such as opening and closing practices, safe monitoring, security, and times when the bank is slowest can give an inside look at the bank that any customer wouldn’t know. As your bankers know the ins and outs of the bank, it’s wise to have them sign a nondisclosure agreement to keep these secrets under wraps.
However, in the event that your bankers do experience a robbery, here is how to cope.
- Comply with demands, it’s not worth arguing with someone who has a weapon.
- Stay as calm as possible, robberies are usually very quick.
- Note any personal identifiable information of the robber(s) including hair, eye color, tattoos, scars, etc.
- Trip a silent alarm and activate camera systems, if possible.
- If possible note the direction of the robber(s), including a description of the vehicle used to escape. Do not pursue the robber, explains the American Bankers Association.
- Lock up the bank as soon as possible after the assailants leave.
Since 1983, Financial Guaranty Insurance Brokers has distinguished itself as a provider of Professional Liability, Cyber Liability, and Crime insurance products for financial entities, in addition to providing crime insurance and general business insurance products to a number of firms across the United States. To receive timely, personalized service from a knowledgeable and experienced staff, call us today at (626) 793-3330 to speak with one of our professionals.